Client Registration

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Please provide specific details about any reactivity seen with your pet. In order to properly and safely address certain behaviours, we need to understand the full extent of your pet's challenges. Once a private training package has been purchased, for reactive pets the first appointment will be held in Zoom so a full consultation and training plan can be discussed prior to your first in-home private training session.

Please select the training option you wish to register for from the list below.

Please select the training option you wish to register for from the list below.

Please select the training option you wish to register for from the list below.

Please select the option you wish to register for from the list below.

Please let us know what you hope to achieve with this training. Have a question for us? Ask away.

Registration will be complete upon receipt of payment. Further information and instructions will be provided to you by Colleen and/or another member of the administration or dog training team. Diamond in the Ruff Inc. promises to provide respectful interactions and timely responses, and expect the same in return. Diamond in the Ruff Inc. reserves the right to refuse clients and/or discontinue working with a client; without refund; if they are non-compliant with our safety protocol, or any of our policies. Training costs and time-frames are non-negotiable; and are non-refundable, however are transferable and hold a 1-year expiry from the date of the first session, barring any mutually accepted extenuating circumstances. Sessions must be booked no more than 2 months apart, to ensure continuity. If a payment plan has been agreed upon (for a Program 3 or 4), the full amount is required upon completion of the second session. No shows to sessions will incur our hourly fee of $200.00 plus tax ($210.00) and is required via e-transfer immediately. If your program has already been paid for, we will take your no-show in place of your session. There will not be any additional charge for Private Training for households with more than one dog. Locations over 75 kms will have an additional fee of $0.60 per km both directions, for every session added to their invoice. Registrants with Diamond in the Ruff Inc. that have a dog who has been put down or re-homed without notifying us prior to the training session, forfeit all remaining sessions; however, if there is another dog within the household in training at the time of the registration, the remaining credits are transferable to use toward a group class only. Registrants who are unable to make 2 group classes are welcome to make them up with another group with notice to administration to ensure the drop-in slot is available for that date. Those who miss more than two (2) classes will forfeit the remaining of the classes missed. If dogs or their humans are not healthy, training will have to be postponed and re-booked. *PROOF OF SHOTS MUST BE PRESENTED.* Please bring your dog’s health records with you on your first day of training. Important Information About Kennel Cough (a.k.a Bordetella) Kennel cough is a respiratory infection that's caused by both bacteria and a virus. It affects a dog's lungs,windpipe, and voice box. The most common bacteria behind kennel cough is called Bordetella bronchiseptica. Even if your dog has been vaccinated for Bordetella, they can still get kennel cough. Right now in Edmonton, it is being reported that kennel cough is quite prevalent. Healthy, vaccinated, well cared forward puppies and dogs can still get kennel cough. Be aware. We do not share water bowls or encourage puppy play time in large groups for this reason. By signing this agreement, you acknowledge that Diamond in the Ruff Inc. reserves the right to use any photos or video taken of your training sessions on our social media, website, or any other way we see fit,including for training purposes at the Diamond in the Ruff Inc. Training & Behaviour Academy. Should you wish for a copy of the photos or videos, please notify us in writing. Please allow for 15 minutes on either end of the confirmed time for arrival for your training session, as there may be unforeseen delays inhibiting our trainer’s ability to arrive early. Please note that there maybe multiple trainers at your sessions. Duplication and/or distribution of any Diamond in the Ruff Inc. training documentation provided is not permitted.

I hereby agree to abide by the rules and policies of Diamond in the Ruff Inc.’s Private or Public dog training sessions. I have read and understand the Training Session Policy and Safety Protocol. I understand that attendance of any of the Diamond in the Ruff Inc. dog training sessions is not without risk to myself,members of my family, guests who may attend, or to my dog because some of the dogs to which I will be exposed may be difficult to control and may be the cause of injury even when handled with the greatest amount of care. In consideration of, and as inducement to the acceptance of my application for training membership in this training program, I hereby agree to indemnify and hold harmless Diamond in the Ruff Inc., its officers,directors, instructors, agents, employees and/or representatives of any and all claims, or claims by any member of my family, or accompanying guests of mine of injury, expense, costs or damages to myself, my dog, or any handler sponsored by me. In addition, I agree that I will defend and indemnify Diamond in the Ruff Inc. for any injury, expense, costs or damages to any dog handlers or dogs, whether sponsored by me or not, or to third parties arising out of my own actions or the actions of my dog. I have read the above-stated provisions, and agree to accept those responsibilities. Please note that, while Diamond in the Ruff Inc. goes over and above to ensure the safety and health of each client, having any animal professional that deals with animals on a daily basis in your home may present a small health risk. Trainers disinfect between clients and ask that all clients disclose any illness or suspected illness with themselves or any of their pets. To date, we are proud to say that these precautions have resulted in 100% success.